Stupid photo lab

Black's Photography will no longer be getting my business. I brought my rolls of film from Oregon to be developed and scanned there. I ordered the high resolution scan job so that if some turned out nice, I could print them up pretty big. Well, after two weeks i finally got them back today, and some did turn out nicely, except for two things: they did a low-resolution scan job, and the images are unusable because they didnt' line up the roll of film properly in the scanner...each file has half of one image and half of another. WTF! I am going to go scream at them, and hopefully get them to scan them again at high res for free (since I paid for low res).

bastards. I have to go back again! argh. I need to find a good shop that is reliable and doesn't screw things up. Any suggestions?